FAQ

Web Order Refunds and Exchanges:

Bellwether AU will accept returned items from the Bellwether AU web store for an exchange or refund if the following criteria are met:

• New and unused merchandise may be returned with original packaging up to 30 days from the date of purchase for a refund. A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. 
• Include a copy of your invoice.
• Return authorization is not necessary, and we do not issue RA#s for consumer returns.
• Non-Returnable items: Sale Items

• Exchanges:

  • If you need a different item, color, or size, please place a new order and follow the directions for returning unwanted items for a refund which is outlined above.

  Defective and Incorrect items:

  • If you receive any defective or incorrect items, please contact us prior to sending these items back.

  Return Shipping:

  • Please ship your return with a carrier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.
  • We do not accept C.O.D. deliveries.
  • Please send all returns to:

  
  Bellwether Australia
  Attn: Online Returns

  Address: 10 Grange Road Moorabbin Airport, 3194 Australia

  
  Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.

  For purchase made at an authorized Bellwether dealer:

  • Returns and exchanges will need to be coordinated through the original point of purchase.
  • Product must be returned to place of purchase for evaluation by dealer, dealer's return policy in effect.