FAQ
1. Can I return items purchased from Bellwether AU?
Yes, Bellwether AU accepts returns for items purchased from the Bellwether AU web store if the items are new, unused, and in original packaging. Returns are accepted up to 30 days from the date of purchase for a refund.
2. How will my refund be processed?
Refunds are issued as a credit to the original credit card for the amount of the item(s), less any shipping and handling fees. Please include a copy of your invoice with the return.
3. Do I need a return authorization (RA) number?
No, return authorization numbers (RA#s) are not required for consumer returns.
4. Are there any items that cannot be returned?
Yes, sale items are non-returnable.
5. How can I exchange an item for a different color, size, or style?
To exchange an item, please place a new order for the desired item and return the unwanted item following the refund process outlined above.
6. What should I do if I receive a defective or incorrect item?
If you receive an item that is defective or incorrect, please contact us before returning the item.
7. How should I ship my return?
Please use a carrier that provides tracking and insurance, as we cannot be responsible for items that do not arrive at our facility. Note that we do not accept C.O.D. deliveries.
8. Where should I send my return?
Please send all returns to:
Bellwether Australia
Attn: Online Returns
10 Grange Road
Moorabbin Airport, VIC 3194
Australia
9. How long does it take for my return to be processed?
Returns are processed within 48 hours of receipt and finalized within four business days. You will receive an email notification when your return is completed.
10. When will I see the credit reflected in my account?
Most banks take 3-6 business days for the refund to appear in your available balance after you receive the email notification of the finalized return.
11. What if I made a purchase from an authorized Bellwether dealer?
For purchases made through an authorized Bellwether dealer, returns and exchanges need to be coordinated through the original point of purchase, following the dealer’s return policy.